Effective Date: September 15, 2025 | Last Updated: September 15, 2025
⚠️Important Safety Warning: Medical/Food Grade Silicone Usage Instructions
- The medical/food grade silicone material used in this product only indicates that its safety standards meet medical or food contact requirements, and does NOT mean the product is edible
- Strictly prohibit eating, chewing, or attempting to ingest any part of the product, as such actions may cause serious health risks
- The product is designed solely for adult companionship purposes, and must not be used for any medical, food-related, or other non-intended purposes
- Any operation that violates the intended use of the product (including but not limited to consumption, medical use, etc.) is the user's personal behavior, for which our company bears no responsibility
SHEDOLL assumes no responsibility for any consequences resulting from the user's failure to comply with this safety warning
1. Order Cancellation Policy
All products on this site are custom-made; orders cannot be canceled or changed after placement.
For cancellation requests:
- Pre-shipment cancellation: 20% cancellation fee of order value
- Bank transfer fees borne by customer
- Post-shipment orders cannot be canceled
2. Return & Refund Policy
No returns or refunds accepted for any reason after shipment.
Unannounced returns will be refused.
For more detailed refund policy, please refer to the Refund Policy Page
3. Product Variations
- Each doll is handcrafted, resulting in variations in body/facial makeup
- Actual products may not exactly match website images
4. Product Characteristics
| Characteristic |
Description |
Handling Recommendation |
| Oil Exudation |
Natural property of medical-grade silicone, similar to "sweating" |
Wipe with damp cloth, apply baby powder, store in ventilated area |
| Initial Grip Strength |
Stronger in new dolls, gradually weakens with use |
Normal phenomenon, not permanent |
| Staining Risk |
Possible color transfer from dark clothing |
Wash new clothes before use, avoid prolonged dark clothing wear |
5. Usage Precautions
- Avoid direct sunlight and high-temperature environments
- Regular cleaning and keep dry
- Use specialized maintenance products
- Use support stands during storage to prevent deformation
⚠️ Important: Read this disclaimer carefully before purchase. Place order only if you understand and accept these terms.
6. Membership Policy
6.1 Membership Benefits
- Address book management
- Order history access
- Exclusive member promotions
- New product priority notifications
6.2 Registration & Cancellation
- Free registration via "Member Registration"
- Cancellation requires customer support contact (email or online chat)
- Account data deleted after cancellation (except legal requirements)
6.3 Information Management
- Modify account info via "My Homepage"
- Update password via "Password Change" page
- Member data used solely for service provision
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