Shipping & Delivery Policy

We are not responsible for any loss or problem suffered by users due to incorrect information input causing delivery delays or failure.

Please carefully check the delivery address information.

Note: If your package is not ready for shipment, we can store it in our warehouse for up to one month.

Please contact us via email in advance.

Once the package is shipped, we cannot hold it for you.

Shipping Fee Policy

We offer flexible shipping options:

Option 1: Customer-Selected Logistics

Customer arranges pickup with their own logistics provider
Complete logistics company information and pickup time required
Shipping fee paid directly to the logistics company
Suitable for customers with long-term logistics partners

Option 2: Use Our Recommended Logistics

We provide multiple international logistics partners to choose from
Shipping fee calculated based on weight, dimensions, and destination
Shipping fee quoted separately after order confirmation
Includes customs clearance and shipping insurance

Option 3: Value-Added Service

Use our company's exclusive shipping channel
Includes priority processing, enhanced packaging, full insurance
Provides faster shipping times and more secure transport
Includes dedicated customer service and full tracking
Ideal for customers with higher requirements for timeliness and security

⚠️ Important: All orders do not include shipping fees by default. Customers need to select a shipping method on the product page/order page and pay the shipping fee.

Delivery Time

Producing a doll usually takes two weeks.

The delivery cycle for all full-silicone love dolls is usually one and a half months. Please inform us in advance.

1.Order Confirmation

1-3 business days

2.Production

TPE: 1-2 weeks
Silicone: 2-3 weeks

3.Quality Inspection

1-2 business days

4.International Shipping

1-4 weeks

After shipment, we will send you a tracking number via email. As this is international shipping, we cannot guarantee an exact arrival date and time.

Typically, goods arrive within two weeks, but may take up to a month depending on customs clearance.

Shipping Issue Handling Process

To protect your rights, please follow this process for shipping issues:

1.Record Unboxing Video

Record a complete unboxing video immediately upon receiving the package

2.Check Product Condition

Clearly show package appearance and product condition in the video

3.Keep All Materials

Retain original packaging and all shipping materials

4.Contact Support

Submit the issue via email or online chat within 48 hours

Important: Shipping issue claims without unboxing video will not be accepted. The video must clearly show:

Complete package appearance (all six sides)
Unopened shipping label
Entire unboxing process (continuous recording)
Detailed condition of the product after removal

Logistics Options & Delivery Methods

We offer multiple logistics options:

Logistics Method	Delivery Area	Estimated Time	Features
International Express (DHL/UPS/FedEx)	Worldwide	3-7 business days	Door-to-door service, real-time tracking
Dedicated Logistics	Major Countries	7-15 business days	Cost-effective, includes customs clearance
Sea Freight	Worldwide	30-60 business days	Economical choice for large items

Delivery Options:

Home Delivery: We deliver to your specified address
Pickup Point Collection: You can pick up at a nearby logistics point
Scheduled Delivery: Arrange specific time slots for an additional fee

Pre-Shipment Inspection

To ensure product quality, we provide pre-shipment inspection services:

We will contact you via email when the product is completed
Actual product photos will be sent for your confirmation before shipment
After confirmation, we will re-inspect carefully and arrange shipment
If additional inspection points are needed, please inform customer service in advance

Packaging & Privacy Protection

We highly value your privacy:

No sensitive markings or product information on the outer box
Customs declaration name as "Mannequin" or "Display Model"
No specific product name on shipping labels

Packaging Method:

To ensure shipping safety:

Reinforced double-layer cardboard packaging
High-density foam padding
Product wrapped in dust-proof blanket
Extra reinforcement for critical parts

Packaging Process Video Demo

Contact Us

For any shipping-related questions:

Email: shipping@shedoll.com

Online Chat: Support icon at bottom right of website

Working Hours: Mon-Fri 9:00-18:00 (GMT+8)

Emergency Shipping Hotline: +tel (24/7)